A message from Dr. Bruce ~ Hagerstown Smiles Dental Care update during the pandemic...
Hello Hagerstown Smiles family,
I wanted to touch base so that we could update you. As you know, safety and quality of care is our primary concern and focus here at Hagerstown Smiles. The current worldwide pandemic has created situations that none of us have experienced before. Dentistry was basically shut down for almost three months beginning in March. In a business that is predicated on mostly every 6 month appointments, this means that we have been forced to try to reschedule HALF of our patients. There are only so many hours in a day (we cannot create more time as much as we’d like to be able to). When you couple that with the fact that our response must be a reduced, more socially-distant schedule, many of you may miss a non-urgent treatment such as a dental cleaning. We informed everyone of this several months ago, and this has not changed. We have triaged our patients who missed appointments during the shutdown, and we are able to see those most medically and dentally in need, and many others as the schedule permits. We are constantly working and arranging our schedule to accomplish this, but I will not compromise our safety and your safety if it means overloading the office.
I would like to emphasize a few things:
Please know that we are doing our best, and so is my entire team. We are here to help you.
- We WILL see any emergencies that may arise, usually the same day, but possibly the next day. This has NOT changed. Again, the schedule will reflect safety and an abundance of caution in these times.
- The current situation is that many of you may need to miss a “check-up and cleaning” appointment. There is no other way around this. We are doing all that we can, but we will not compromise a safe environment!
- This concerns a small minority of our wonderful patients, but please do not call and yell at my employees! This will not help you, and will likely have the opposite effect! We will continue to accommodate you as best as we can, but all that we can do is our best. We expect the best from you as well.
- Please confirm and show up to your scheduled appointment. Missing an appointment during this time makes our really long waiting list even longer.
During these trying times I think that we all need to take a deep breath, stay calm, and look outwardly rather than focus on ourselves. We are all in this together. These times will pass, though maybe not rapidly. They will pass much better if we all work together.
All my best,
Dr. Bruce Burley
Welcome to HagerstownSmiles.com. Dr. Bruce Burley and his team have proudly served the Hagerstown Region since 1986. Our office strives to provide the type of care that we, or members of our own family, would expect to receive. Dental care is provided in a relaxed atmosphere using modern technology with good, old-fashioned caring and gentleness.
Preventive and complete dentistry are the keys to keeping teeth for a lifetime, which is our ultimate goal. This goal, however, can only be accomplished if we work with our patients as a team. We will always recommend the ideal, but we will never provide treatment that our patients don’t desire. We feel strongly that our patients should play a key role in deciding what care is appropriate: it is our job to give people choices concerning their health, but our patients can choose to accept all of the recommendations, part of them, or none of them.
An additional priority for our office is on time appointments. We realize that your time is valuable, too, and our goal is to see every patient on time. In return, we ask that patients arrive on time for their appointments as well.
We also strive to keep ideal dental care affordable, realizing that value is important. Excellence in dentistry provided to the best of our ability is only part of the formula for successfully helping people keep their teeth for a lifetime… affordability is equally important.
We accept assignment of benefits from most insurance companies, and participate with those companies that do the most to help our patients make their goal of preventive and complete dentistry a possibility. Many of our patients who have chosen us, however, have no dental insurance.
We offer several payment options, including pay as you go, acceptance of most major credit cards, and a close relationship with several dental care financing companies. We can make excellent dental care surprisingly affordable.
If keeping your teeth for a lifetime is one of your goals, too, you owe it to yourself to give us a call to set up an appointment. You’ll be glad you did.
• We will do all in our power to help our patients to keep their teeth for a lifetime
• We will treat our patients as we would want to be treated
• We will be on time for our appointments
• We will stress gentle dental care
• We will emphasize value
A standard of excellence in personalized dental care enables us to provide the quality dental services our patients deserve. We provide comprehensive treatment planning and use restorative and cosmetic dentistry to achieve your optimal dental health. Should a dental emergency occur, we make every effort to see and care for you as soon as possible.
Education & Prevention
As a practice, we are true believers that preventative care and education are the keys to optimal dental health. We strive to provide “dental health care” vs. “disease care”. That’s why we focus on thorough exams – checking the overall health of your teeth and gums, performing oral cancer exams, and taking x-rays when necessary. We also know that routine cleanings, flossing, sealants, and fluoride are all helpful in preventing dental disease. Not only are we focused on the beauty of your smile, we’re also concerned about your health. A review of your medical history can help us stay informed of your overall health, any new medications, and any illnesses that may impact your dental health.
Infection control in our office is also very important to us. To protect our patients and ourselves, we strictly maintain sterilization and cross contamination processes using standards recommended by the American Dental Association (ADA), the Occupational Safety and Health Administration (OSHA), and the Center for Disease Control (CDC).
Training & Expertise
As your dental health professionals, we want you to be confident knowing that we are a team of highly trained and skilled clinicians. We pride ourselves in providing the care you need to keep your smile healthy. To give you the best possible service and results, we are committed to continual education and learning. We attend dental lectures, meetings, and dental conventions to stay informed of new techniques, the latest products, and the newest equipment that a modern dental office can utilize to provide state-of-the-art dental care. Also, being members of various professional dental associations helps us to stay abreast of the changes and recommendations for our profession.
A Positive Experience
Building a foundation of trust by treating our patients as special individuals is vital to our success. We understand how uneasy some patients may feel about their dental visits, and how we can make a difference in providing a relaxing and positive experience. Our entire team is dedicated to providing you with excellent, personalized care and service to make your visits as comfortable and pleasant as possible.
We thank you for allowing us to take care of your dental needs and look forward to serving you.